The Mystery Shopper

of Airlines

What is like flying with your airline?

Do you want to know first hand how your fleet is managed and how it impacts on the satisfaction of your customers?

What is Mystery Flyers™?

We offer a comprehensive service to give you feedback on everything related to operations and service quality. Anonymously, we fly your service to observe for you what matters most to you.

Mystery Flyers™

Every iteration, in three steps:

stage One Analysis

“Your data has much to say”

We plan inspections based on a thorough analysis of historical data and the concerns of the team responsible for the service.

It allows us to strategically design fieldwork, focusing on the critical elements of each operational area.

stage Two Survey

“How does the public objectively see your service quality?”

Our Mystery Flyers blend in as normal passengers. We do not take any action that could influence the driver's behaviour.

The team follows an impartial and standardised approach to ensure that all reports are comparable.

stage Three Feedback

“Right on time, every time.”

Through the interactive dashboard that we will build for you in a personalized way, you will be able to find all the information in real time and filter it as needed.

FluidDashboard™ DEMO

- FITUR

- 2025

- Madrid

- FITUR - 2025 - Madrid

From January 23 to 24, FLUIDITY will be present at FITUR Madrid 2025.

On the occasion of the congress, we launched a commercial action on our Mystery Passengers™ service

Learn more

What makes us different?

“We’re not a mystery shopper agency.

What power us is mobility.”

"The first company in mobility strategies and operations to offer a mystery shopper service."

We speak your language

We know how to put ourselves in the shoes of users, but also in those of your team. We execute service planning and operation projects, working side by side with our partners' engineering teams.

We help you to build

We are proactive. Our team will not only provide you with an accurate diagnosis of the status of the service, we will also suggest specific improvements and support you in implementing them.

We’re users

We experience your service day-to-day first-hand. We will identify your difficulties, strengths and opportunities first-hand. We will pass on the most valuable feedback, that of the true experts: the users.